Why is it so difficult (and sometimes a little frightening) to call a repairman to fix your heating and air conditioning?

Your air conditioning equipment is, in general, so reliable that it only breaks once in maybe five or ten years. Your car needs service once or twice a year. You know who to call for that. Maybe if your air conditioning broke more often, you'd know who to call!

Well, we wouldn't wish that on anyone, so let's look at problems we can do something about. If the problem is unfamiliar, ignorance really, then the solution is knowledge. Just how is the home repair game played?

To answer that question, let us first ask ourselves:
what do we want in a service technician?

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